Features
Guideline
Features
Guideline
Features
Equipment Management
客户可以连接所有他们负责的设备,创建一个电子设备信息表.
Service Request
当被监控的设备需要由制造商/供应商维修时, 快速、高效地发起业务需求.
Process Management
For the initiated service order, the progress can be viewed in real time; all completed service ordered are achived and can be searched and viewed at a later date.
Service Evaluation
After the completion of the service order, 主管/业主可以直接评估服务过程和结果.
Guideline
1.Download & usage
请在谷歌Play (Android)或应用商店(iOS)中搜索“十大体育外围平台排名服务云”下载. Android也可以扫描以下二维码(密码为0000).
iPhone download QR code iPhone download QR code
2.Login, Sign Up and Forgot Password
输入您的帐号(手机号码)和密码登录. 选择右上角的语言:中文或英文, and the app will change to the needed language. 新用户可以点击“注册”,进入注册页面,创建新账户. Click "Forgot Password" to turn to reset password page.
新用户需要输入手机号码和密码, then click "Obtain code" to get verification code, and input the verification code to sign up. The password should be at least 6 characters, no other limits; the name, company, country/region are optional information; it will turn to login page automatically after signing up successfully.
Input your mobile number and new password, then click "Obtain code" to get 确认码,输入确认码复位 password. It will turn to login page automatically after reseting password successfully.
3.My Machine & Machine Binding
After entering the application, 选择底部导航栏中的“机器”选项,进入我的机器页面, 您将看到当前连接到该帐户的机器. 您可以通过输入机器序列号来搜索机器. 浮动按钮“+”可以随意拖放, 点击进入机器绑定页面,连接新机器.
The machine binding page is as follow: Entering the machine serial number which is on the machine nameplate to bind the machine; click "add another machine" to bind multiple machines at once. After each input of a machine serial number, 它将在下一次操作之前验证机器序列号是否有效. 如果无效,将提示“机器未注册,请联系crd@sany。.com.Cn ",需要重新输入正确的机器序列号. When the binding is successful, it will turn back to my machine page, 并且可以看到新绑定后的机器下拉刷新页面.
4.Service Order and Create New Service Order
登录后可以直接进入我的服务订单页面, 或者选择底部导航栏中的“服务订单”选项 to enter it. 您可以查看所有已创建的服务订单; 单击日历图标以选择开始-结束日期并检索相关日期 service orders; click "submitted", "processing", "to evaluate" or "all" to check service orders in different status.
处于“已提交”状态的服务订单可以取消 手动删除,取消后记录不会被删除. 服务订单在“待评估”状态下必须进行评估,点击“评估” button to jump to the evaluation page. All service orders can be found in "all"; 点击鼠标悬停按钮“+”,跳转创建新的服务订单页面. 如果有一台机器在CRM后台系统有未完成的服务订单, 用户无法创建新的服务订单,将看到咨询CRM的提醒 hotline; a service order may be automatically canceled or rejected by CRM background, 此时,服务订单状态将变为“取消”,可以看到 in "all" service orders.
Click one specific service order, it will jump to the 服务订单的“服务订单详情”页面,显示详细信息, current progress of the service order, etc.
创建新的服务订单页面如下:您可以选择机器(转到选择机器页面), select service request/maintenance, fill in details, you can upload up to nine pictures, fill in the contact person of the service order, and click "address" to jump to the location-select page.
In the location select page, 它将使用手机的实时GPS位置作为默认位置并显示在屏幕上. Meanwhile, 用户可以手动选择地图上的其他位置来定位机器, and the descriptions below will automatically change accordingly; users can also search by manually entering the address in the top address search bar.
select-machine页面用于创建新的服务订单,具体操作如下:如果有被绑定的机器, you can directly select a machine. If there is no bound device, 点击页面上的悬停按钮“+”,跳转到前面提到的机器绑定页面, and bind machine first. After binding, 它将自动跳转回选择机器页面, 通过下拉刷新可以看到新添加的机器. After successfully creating a new service order, it will turn back to my service order page, 当刷新下拉菜单时,您可以看到新创建的服务订单.
5.Service Order Evaluation
对于前面提到的“待评估”状态下的服务订单, click "evaluate" button to turn to evaluation page. 用户可以选择问卷中每个项目的服务水平,并给出总体评估信息. 选择为“中性/不满意/非常不满意”的项目, 必须填写不满足条件的声明. 注意:应用程序将指示必须的字段没有填写,该表单将无法提交.
6.Me
点击底部导航栏的“我”进入该页面, which shows the user account information.
The account (contact number) cannot be modified, 联系电话默认为帐号电话,不可更改. The name, company, country/region can be modified, 可以修改显示语言,可以修改密码(转到修改密码页面).

点击“教程”,跳转到教程页面,提供视频教程和用户指南. CRM service hotline: 4006098318
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